General Terms of Service
These Terms of Service are an agreement between Probuz Technologies Pvt. Ltd., headquartered in India, and you, the user. They govern access to and use of our websites, products, hosting plans and services. By using or purchasing a service, you accept this Agreement. If you do not agree, you must not access or use the Services.
Customers must review and accept the applicable terms before signing up. Probuz Technologies Pvt. Ltd. may suspend or cancel access where an account or service is misused, unlawful, fraudulent or otherwise in breach of these terms.
Important: Service-specific agreements, order forms and policies may add terms that apply to a particular product or engagement.
General Rules of Conduct
You agree to use our website and services in compliance with this Agreement and all applicable local, state, national and international laws. You must not:
- Use the Services for illegal activity, fraud, spam, hacking, malware, phishing, gambling, adult exploitation, terrorism or other harmful activity.
- Collect another person's personal or non-public information without prior permission.
- Infringe intellectual-property, privacy, publicity or confidentiality rights.
- Introduce viruses, worms, Trojan horses or code intended to disrupt, damage or restrict systems.
- Publish false, misleading, hateful, defamatory or unacceptable content.
- Copy, reproduce, modify, resell or distribute any part of our website or technology without written permission.
- Bypass security controls or access content except through authorised methods.
We may request government-issued identity or business identification for verification. Calls may be recorded where permitted by applicable law. By providing a phone number, you may consent to service-related and, where permitted, marketing communications; promotional consent is not required to purchase a service.
Abuse of Resources
Attempts to compromise our network, port or vulnerability scanning, DDoS activity, copyright infringement, unauthorised access, resource abuse and hosting prohibited material are strictly forbidden. Suspected violations may be investigated and can result in immediate suspension or termination.
Accounts that consume excessive CPU, storage, bandwidth or other resources may be asked to upgrade or reduce usage. We strive to provide reliable service, but maintenance, third-party failures and events beyond reasonable control may affect availability.
Transfers, Migrations and Backups
We may assist with migration where included in the service. The customer remains responsible for providing access, checking the result and maintaining suitable backups. Migration timing and success cannot always be guaranteed because providers use different configurations and formats. Additional charges may apply for manual, late or unmanaged migrations.
You must maintain your own backup. Any backup service, retention period or exclusions will be as described in the applicable plan. Probuz Technologies Pvt. Ltd. is not responsible for loss of customer data where a backup is not available.
Service Uptime and Suspension
We aim for reliable service and may target up to 99.95% uptime for eligible hosting plans, excluding scheduled or emergency maintenance, third-party failures and circumstances outside our reasonable control. We may suspend services for technical work, legal requirements, suspected violations, unpaid invoices, security concerns or third-party claims.
Billing, Domains and Refunds
Services are activated after payment confirmation. Unpaid invoices may result in suspension or termination. Domain registration, renewal and transfer availability cannot be guaranteed; once a domain is registered or renewed, associated charges are generally non-refundable. Taxes, setup fees, third-party charges, licences and payment-processing charges may be excluded from refunds.
Money-back eligibility, cancellation windows and deductions are governed by the applicable service agreement and our Refund Policy. Cancellation requests must be submitted through the prescribed client or finance channel.
Account Details and Security
You must provide truthful, accurate and complete information. You are responsible for protecting your login details and all activity under your account. Notify us immediately about unauthorised access. You must not attempt to access another account, bypass authentication, interfere with a service or distribute security-compromising tools.
Cancellation and Termination
You may discontinue a service through the applicable cancellation process after clearing outstanding dues and securing your data. We may suspend or terminate an account for non-payment, policy violation, fraud, unlawful activity, security risk or expiration. After termination, data may be deleted and may not be recoverable.
For billing queries, contact finance@probuztech.com. For general questions, contact info@probuztech.com. Any dispute should first be raised with our customer-care or finance team so that it can be reviewed.