Cancellation and refund policy, explained clearly.

Cancellation Policy

Probuz Technologies Pvt. Ltd. follows different cancellation policies for different services. The applicable service agreement, order form or project agreement will govern the specific cancellation terms.

Cancellation requests must be submitted to our finance and sales department at finance@probuztech.com. After receiving your request, our accounts team will contact you regarding the cancellation and explain the next steps. Until you receive a cancellation confirmation from our accounts team, the cancellation request will not be treated as valid or complete.

Money Refund Policy

Probuz Technologies Pvt. Ltd. applies service-specific refund rules. Please refer to the individual service agreement for the applicable terms. A cancellation does not automatically guarantee a 100% refund.

Refunds are assessed according to the agreement accepted by the client, whether accepted by email, electronically, physically or through an order process. For project or professional services, the amount already earned for completed work may be deducted and the balance, if any, may be considered for refund.

Deductions and Non-Refundable Charges

Unless the applicable service agreement states otherwise, refunds do not cover:

• Transaction charges, bank charges or payment-processing fees.
• Amounts paid to third parties, vendors, domain registrars or external service providers.
• Services, support, development, consulting or other work already rendered.
• Taxes, setup charges, administrative charges or other non-recoverable costs.
• Any amount excluded by the accepted service agreement or product-specific policy.

Where a service has been suspended or terminated because of a breach of the Terms of Service, unlawful activity, misuse, non-payment or resource abuse, a refund may not be available.

Refund Request Process

1. Send the cancellation or refund request to finance@probuztech.com from your registered email address.
2. Include your name, invoice/order reference, service name, reason for cancellation and preferred contact details.
3. Our accounts team will review the request against the relevant agreement and contact you if further information is needed.
4. If approved, the refund amount and method will be confirmed by the accounts team. Processing time may depend on the payment method and banking partner.

Questions and Billing Support

For cancellation, refund or invoice questions, contact our finance department at finance@probuztech.com. For general service support, write to info@probuztech.com. This policy should be read together with our Terms of Service.