IT Hardware Maintenance

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Maintenance Services

IT Hardware Maintenance

With offices and partners spread across India, Probuz Technologies Pvt. Ltd. provides support at all 700+ districts and our network is within 25 KM of any location in the country. Probuz Technologies Pvt. Ltd. service centers at New Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata and Guwahati act as service hubs to manage services in respective territories. Our reach extends to even the remotest corner of India.

This enables us to maintain widely distributed IT installations such as in banks, post offices, telecom companies, manufacturing enterprises, defense organizations, petrol pumps and the utilities sector. Direct customers use our services to increase their reach. Product vendors leverage us to roll out their after-sales network.

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Wide Range of Assets Covered

When customers look for a vendor to provide IT hardware maintenance, they want the same vendor to service all their assets. Consequently, Probuz Technologies Pvt. Ltd. delivers support for a wide range of asset categories viz. Server, Storage, Networking, Laptop, Desktop, Tablet, Thin Client, Printer, Scanner, Plotter & UPS.

Multi-Vendor Support

Probuz Technologies Pvt. Ltd. has expertise in maintaining IT equipment from most leading OEMs active in India. For large customers or Third Party Maintenance Companies, our ability to provide multi-vendor support across a wide range of assets results in ease of business and an enabler for you to focus on your business. At the same time, we ensure your IT hardware keeps going!

End-of-Service-Life (EOSL) Support

  • Manufacturers of server, storage and networking often work on 3-5 year life cycles, after which they declare products End-of-Service-Life (EOSL), making it difficult to get support. Even though existing assets may be adequate to handle software workloads, customers have no option but to invest in new equipment. By offering support and genuine spare parts for EOSL assets, Probuz Technologies Pvt. Ltd. helps maintain them even after their official life is over. Why replace when we can help extend the life of your existing equipment? Probuz Technologies Pvt. Ltd. maintains your EOSL assets such as Server, Storage, SAN Switch and Networking. Call us for maintenance of your EOSL equipment from EMC, Compellent, EqualLogic, 3PAR, NetApp, IBM, Sun Oracle, Cisco, Juniper, HPE, IBM, Dell, Fujitsu and Brocade.

People Strength

Our maintenance capability depends on over 100 engineers and help desk executives skilled in supporting a wide range of IT assets. Regular up-gradation of skills is essential and Probuz Technologies Pvt. Ltd. invests heavily in technical and soft skills training and certification. A well-equipped training facility at our service centre in Delhi provides in-house training to our engineers. Training modules with extensive courseware cover repair of server, storage, networking, laptop and printer.

Service Processes

Probuz Technologies Pvt. Ltd. provides service to customers according to contracted SLA. We offer coverage (24×7 or 9×5), response time (4hrs or NBD) and resolution time (6ctr, 2BD, 3BD, or on best effort basis)to suit customer needs. To ensure seamless service delivery, we have developed systems and processes related to ticket recording and handling, parts tracking, partner payments, SLA monitoring, customer satisfaction survey and regular reporting on a daily, monthly or quarterly basis.

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Expertise in Parts

  • Parts have long been Probuz area of expertise. Probuz Technologies Pvt. Ltd. provides parts for repair and up-gradation of all IT asset categories maintained by it. Our experts can predict parts required to fix breakdowns, suggest alternate part numbers and plan parts inventory for respective maintenance contracts. We carry parts in each of our service locations and at customer premises if required to meet SLA.


  • A diverse country like India with 28 States and 8 Union Territories has multiple laws and regulations governing goods’ movement. Probuz Technologies Pvt. Ltd. has the necessary statutory registrations required for this. We have agreements with leading logistics vendors for international logistics, within-India forward logistics, and reverse logistics for the movement of parts. For urgent deliveries, we use time-definite delivery (TDD) services from our logistics vendors.